FAQ


Registration and ordering


How to register an account / to create an account?


Click on “register” on the right upper corner of the web page. You need a valid e-mail address. After registration, you will receive a confirmation.  If you did not receive the confirmation email please contact us. It is also possible to register when checking out


Why have I to register myself / need an account?


When signed in you are able to see the status of your order, order history, ordered products, invoices and so on. Your account is password protected. It is not accessible for third parties.


I added products to my shopping cart. How to pay my order?


When you finished shopping click on “Cart” on the right upper corner. It is possible to change your order. Follow the instructions to finish your order. Note, you have the option to choose to pay by PayPal.


Is quantity of the products I can order limited?


Basically, there is not a limitation. It is not recommended to order more than 5-6 pieces of the same type of product. If you have any doubts, find out the customs regulations of your country.


Shipment


When will my parcel be sent?


We will ship your parcel within 3-5 working days.


How can I track my parcel?


After the parcel has been given we will send you the tracking number of your parcel. You can track your parcel via Thailand Post Tracking System.


I have not received my parcel yet. What should I do?


The transit time will be around 20 to 90 days. It should be noted these transit times are an estimation. Should be the case your parcel is lost (90 days after the shipment) we start on your request an investigation.


 Do I have to pay import duty?


For information please contact your customs office.


My parcel is damaged. What should I do?


You should go to the post office to take down notes of the damage within one week. It is important to take the complete package to the post office. Without the notes of the damage made up in the post office will not compensate you. You should also contact the customer service immediately. We ask you to send detailed pictures of the damaged goods.


I want to use my address in my own language (for example French). Is this possible?


You can use the address that you prefer (for example French language). It is not necessary to translate your address to English.


What is SAL?


SAL stands for Surface Air Lifted which is transported by air. It transports items by air at a lower priority than air mail. The service is faster than surface mail while the cost is lower than airmail.


Customer service


How can I contact the customer service?


Simple Questions by the contact form on the website: Contact Us. Question about the order, other questions by the contact form on Support Ticket Sistem.